FAQ

Order/ Purchasing

Whether ordering success

After the order was established, the system will send a “order confirmation” email to you to confirm the order details, including order details and receiving information.

Select a product ➤ add to cart / buy it now ➤ choose payment method ➤ fill in personal details ➤ complete order

You do not need to create an account to make a purchase. However, we recommend that you set up a Sarah Hughes account to save your payment information, address details and reviewing your order history.

To change the order, please contact the customer service. If the package has been shipped before the customer service responds to the message, the order cannot be modified/cancelled.

Yes, we provide online tracking service. Please kindly click Track My Order here. It may take up to 24 hours for tracking data to be available.

Payment & Account

Click [MY ACCOUNT] ➤ Enter Email/Password ➤ Confirm and Submit] Then you're now and become Sarah Hughes official member!

Please click [Forgot Password] ➤ Enter e-mail ➤ Submit
The system will send an email to let you reset your password

Delivery / Shipping

Our courier partner is not available on Saturday and Sunday.

After the package has been sent, Sarah Hughes will send an email to notify and provide the package number in the email.

Available products will be shipped 1-2 working days after the order is placed (excluding weekends)

The average delivery is 3-5 days!

As soon as your order is dispatched, we will send you a confirmation email along with your unique tracking number. You may use this number to track your order online. You can log in to the member center to check the SF EXpress tracking number https://htm.sf-express.com/tw/en/dynamic_function/waybill/#send/page=1

Technical questions

Kindly contact Customer Service for further information.

Yes, you may buy the gift card online by entering your gift card code into Gift Card/ discount code section in Checkout page.

Check out the steps below that (might) solve your issue!

a)   Visit shglobe.com.my

b)   Create an account or login to your Shop Online saimeglobal.com account if you have already registered.

c)   Select your desired item and Add to Cart.

d)   Proceed to Checkout page.

e)   Apply the e-Coupon code on the PROMO CODE section.

f)   Proceed to Checkout.